What is Mortgage Loan Servicing?

Mortgage loan servicing involves the management of your loan after closing. Our role is to guide you through the first payment and ensure a seamless handoff to your new loan servicer.

For your first payment with us, we will handle:

Payment Processing: We’ll ensure your first mortgage payment is properly applied to your account, covering principal, interest, and any applicable fees.
Setting Up Your New Servicer: After your first payment, your loan will be transferred to a trusted mortgage servicer, who will handle all future payments and account management.
Clear Communication: You’ll receive detailed information about your new servicer, including their contact information and instructions on how to continue making payments.

What Happens After the Transfer?

New Servicer Introduction: After your first payment, you'll be notified of the transfer in writing. This will include the effective date of the transfer and your new servicer’s contact details.
Payment Transition: Your new servicer will guide you on how to set up future payments. You’ll have plenty of time to adjust and won’t face any penalties during the transfer period.
Customer Support: Even after your loan is transferred, we remain available to answer any questions or assist with the transition process.

Why Is My Loan Being Sold?

It’s common practice for mortgage loans to be sold to another servicer. This allows us to focus on providing the best loan products and services at the time of closing, while partnering with experienced servicers who specialize in managing long-term loans.

Have Questions About the Transfer?

Our team is here to ensure that your transition is as smooth as possible. If you have any questions about your first payment or the servicing transfer process, don’t hesitate to contact us.